Using Hashtags On Social Media: The Dos And The Don’ts

Since the hashtag was first introduced by Twitter in 2007, it has become an integral part of online communication. Using hashtags on social media not only allows you to organise content and track discussion topics. In addition, it makes your content discoverable to users outside of your network of followers.


If you’re a business looking to build an audience on social media, this is a highly valuable functionality. Furthermore, using hashtags on social media effectively will be fundamental to your success. Following these simple guidelines will keep you on the right track.


DO do your research

When using hashtags on social media, choosing the best ones for your content will help increase its discoverability and reach. All it takes is a little research and forward planning.

Brainstorm specific keywords and topics related to your content and targeted audience, and take a look at the hashtags used by other businesses in your industry. There are many free online tools, such as RiteTag or Hashtagify, that can then help you to identify which hashtags are the most popular.


DON’T use a hashtag just because it’s trending

Using hashtags on social media that are popular may increase your potential reach. However, you will risk alienating your audience if it doesn’t coincide with your brand’s message.

Therefore, only use hashtags that are relevant to your business, content and target customer.


DO cater for each platform

Using hashtags on social media should also be informed by the particular platforms you’re posting on.

The fundamental purpose of the hashtag may be the same on every social network. However, the optimum number of hashtags per post varies from platform to platform.

  • Twitter: Studies show that using more than two hashtags in a tweet decreases reach and engagement.
  • Facebook: Although Facebook has hashtag capability, its users don’t tend to search for hashtags. For this reason, most marketers choose not to use them on Facebook at all.
  • LinkedIn: Too many hashtags can look unprofessional. Using one or two to categorise marketing content is generally acceptable.
  • Instagram: While you are allowed to use a maximum of 30 hashtags per post, reach and engagement falls when using more than ten hashtags.

DON’T overdo it

Using hashtags on social media on an excessive scale generally dilutes your message. Furthermore, it can even come off as desperate.

You may attract a few extra followers but, more often than not, they are the wrong kind of follower. For example, spammers or users only interested in being followed back.

The general rule of thumb: use the optimum number of hashtags for the platform you’re using and don’t use more hashtags than words.


DO use branded hashtags for events and competitions

If you’re hosting an event or a competition, get participants using branded hashtags on social media (i.e. #YourEvent2017).

As a result, you’ll connect with your audience, drive engagement and create user-generated content. Use them in promotional content and publicise them at the event itself.


DON’T use long words or phrases

When using hashtags on social media, keep them short, simple and easy to read. This applies especially to branded hashtags; for example, if it’s difficult to remember or easily misspelt, your audience won’t bother.

Furthermore, including spaces or punctuation in your hashtags will render them useless. If you want to differentiate between words, use capitals instead (i.e. #LikeThis).


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